Quick guide to reporting fault:

Helpdesk Support

Quick guide to reporting fault:

  1. Logging into the SABEN Online Ticketing System.
  2. Calling the Network Operations Center at:
    • GP: 010 880 0788
    • CT: 021 205 1900
    • EL: 043 050 4949
  3. Support e-mail: support@saben.ac.za
  4. Vidyo live video support

User guides and manuals

Check-out the self-help guides below.

  1. Pointing to the correct DNS server: Configuring TENET forwarder on a local DNS
  2. Creating traffic graphs for reporting: Creating traffic reports for SABEN beneficiaries
  3. Enable auto-provisioning of WiFi: Enabling Option 43 in Windows DHCP for Ruckus auto provisioning
  4. Provisioning a WiFi device: Using the SWIPE app to provision a Ruckus WiFi device
  5. Enable auto-provisioning of VOIP phones: Enabling Option 66 in Windows DHCP for Yealink auto provisioning
  6. Configuring VOIP app on smartphone: Configuring Zoiper with a SABEN PBX extension account